Kira Concierge · Stay record
Timeline
| Time (hotel) | What happened | Detail |
|---|
Nothing recorded for this stay.
Pending
| Room | Request | Fee | Identity |
|---|
Required. Shown to the guest exactly as written.
Request
Rooms
| Room | Floor | Guest | Tablet | Mode | DND |
|---|
Opens a stay so the tablet in this room starts serving the guest. Everything here is optional.
Optional. The guest uses it for late checkout and bill questions; without one, the desk verifies by calling back.
Give this to the guest. Shown once — it isn't stored anywhere you can see it again. If the guest loses it, use Set PIN on the room to replace it.
Replaces any PIN the stay already has, and unlocks it. Never read it out over the phone.
Wake-up calls
Soonest first, hotel time. A call that is due now is highlighted. Kira doesn't place calls — the desk does.
| Time | Room | Request | Status |
|---|
Front-desk requests
| Room | Request | Status |
|---|
For a guest who phones or comes to the desk. It joins the same queue as a tablet request — same deadlines and escalation — and shows on the guest's tablet.
Order
Prices and availability are checked by the server when you send.
These requests were still open when the guest checked out. They stay in the staff queues — close or cancel them there. The front desk also has an alert about it.
| Type | Department | Request | Status |
|---|
Every open request in the hotel, oldest first — read-only. The department that owns a request acts on it on its own board. Refreshes every 8 seconds.
| Room | Department | Request | Status | Waiting |
|---|
Open and closed stays, newest first. Open one for its full timeline — every request, status change and alert — to print or save as PDF for a dispute. Opening a stay record is logged.
| Room | Guest | Checked in | Checked out |
|---|
Kira Concierge · Stay record
| Time (hotel) | What happened | Detail |
|---|
Moves the open stay — and its open orders, requests and approvals — to an empty, active room.